RESIDENT NOTICE - NOVEMBER 9 UPDATE
We would like to
provide a brief update concerning reports of heat service issues we
received from residents over the past 24 hours, and about utility power
restoration for 6 and 8 Peter Cooper Road.
Concerning heat
service issues reported, the source of these issues is mainly due to the
storm damage to the electronic controls that regulate temperatures in
the buildings. As a result, heat may not always be evenly distributed
throughout entire buildings at all times. Therefore, when we receive
reports from residents regarding heat issues, we send our engineers to
the identified buildings to open valves in order to control the heat
distribution. We continue to work on repairing the electronic controls
and responding to service issues. In the meantime, if you continue to
experience issues with heat service, please email us at living@pcvst.com
or call (888) 885-8490 and leave a voice message with your specific
building, apartment number, contact information and details about the
issues you are experiencing. We will try to get back to you as quickly
as we can.
With respect to
the conversion from generator to ConEd utility power, the conversion was
completed for 8 Peter Cooper Road last night; that building is no
longer on generator power and electrical service is fully restored.
We also worked
with ConEd to restore utility power to 6 Peter Cooper Road yesterday,
however the ConEd system sustained more damage from both the flood and
the man-hole explosion last week than we had anticipated. As a result,
ConEd could not convert the building back to utility power in the time
frame we had initially planned, despite best efforts, and in the
meantime, 6 Peter Cooper Road remains on generator power. The generator
has been inspected and deemed safe; it is fully operational, as is the
elevator service. ConEd is working to repair these issues and to convert
back to the buildings permanent source of electrical power as quickly
as possible.
When this
conversion occurs, there will be a temporary interruption of electrical
service to the building while the work is performed. This conversion
will be done based on ConEd's ability to complete the repairs and the
availability of the necessary crews on-site. We will attempt to provide
as much advance notice as possible to residents of 6 Peter Cooper Road,
but ask that residents understand that the timing is in part dependent
on ConEd. Naturally, we will ensure that the elevators are empty prior
to shutting down power.
Once again, we
thank you for your patience and understanding as we continue to work
tirelessly to complete the restoration of utility services.
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November 8th Update:
RESIDENT NOTICE - NOVEMBER 8 UPDATE
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November 8th Update:
RESIDENT NOTICE - NOVEMBER 8 UPDATE
Over the past week,
following the significant damage sustained by the property due to the
effects of Hurricane Sandy, we have focused on ensuring life safety and
restoring basic utility services to all 110 buildings, including power,
heat and hot water. Additional restoration efforts are still underway to
complete repairs of elevators damaged by the storm, gas outages, and
repairs to the water pumps in Peter Cooper Village. All remaining
restorations referenced in yesterday's communication remain on schedule
(posted on www.pcvst.com). Once again, we would like to thank you for your patience, understanding and support.
We have also been busy
dealing with the effects of the storm on the PCVST Management Office,
including extensive flooding of the first floor, damaged phone systems,
and the loss of equipment and supplies. We are in the process of
establishing offices for our staff throughout the property, and in some
cases, relocating staff off-site. We will continue to provide additional
updates on these restoration efforts, particularly those which pertain
to restoration of phone systems, work order requests, and other resident
services provided by the Management Office.
In the meantime, if you need to report an urgent service issue, you can reach Resident Services, as follows -
- Representatives
are located at Oval Café between 7:30am to 8pm and at Oval Studio from
8pm to midnight. On Saturday and Sunday, Resident Services will be
available at Oval Café from 8:30am to 6pm and at Oval Studio from 6pm
until midnight.
- Email living@pcvst.com with your building, apartment number and contact information and details about the service issue;
- Call
(888) 885-8490 to leave a voice message with your contact information
and nature of the issue. Please note that due to our resource
constraints resulting from the storm, we will return your call as
quickly as we can, though it may take a day to get back to you. As soon
as our phone systems are repaired, Resident Services will resume
answering phones directly.
If you need to reach Public Safety for an urgent matter, please call (347) 680-2212. In case of emergency, please call 911.
Please note that we are
currently addressing emergency Work Orders, such as toilet/drain
stoppages and non-functioning refrigerators and stoves. We will update
you once we are able to process other Work Order requests.
As we continue to
restore our standard operational services and relocate our staff, we
will continue to communicate regular updates to you. Now that
electricity, heat and hot water have been restored to the entire
property, and that elevator service has been restored to all but one
building (7 PCR is still on track for restoration within four days), we
will revert back to a weekly update rather than a daily update, unless
we have an urgent notice to communicate to you. We will continue to post
these same updates on www.pcvst.com, as well as on facebook.com/pcvst and twitter.com/pcvstliving.
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November 7th Update:
RESIDENT NOTICE - NOVEMBER 7 UPDATE
We are pleased to report
that power, heat and hot water have been restored to all 110 buildings
Peter Cooper Village Stuyvesant Town.
In Peter Cooper Village,
6 and 8 Peter Cooper Road are running on generators and will need to be
converted to ConEd utility power. The conversion to ConEd utility will
necessitate a two-hour shut-down of electrical service, which we
currently have scheduled to take place by Friday at noon. We will ensure
that elevators are empty before the temporary power outage.
All buildings now have
at least one functioning elevator with the exception of 7 Peter Cooper
Road. We continue to work on the restoration of elevator service in the
buildings affected by the storm damage. 7 Peter Cooper Road should have
one working elevator within five days.
Please keep in mind that
we may continue to experience service disruptions related to components
of our electrical distribution system that were damaged during the
storm. We continue to work with ConEd and other third parties to
remediate these issues as quickly as possible. If you experience any
service issues with power, heat or hot water which do not correspond
with the updates above, please notify a Resident Services representative
located at Oval Café from 7:30am to 8pm and at Oval Studio from 8pm
until midnight.
The motors that run the
Peter Cooper Village water pumps which were damaged by the storm and
which affect water pressure in the PCV buildings are undergoing repair,
one by one, as we continue to procure the necessary parts for the
repairs. Please continue to be mindful and conserve water usage.
The schedule for the
restoration of gas service to the effected buildings remains the same as
the schedule published last night (posted on www.pcvst.com). We will continue to work on and provide updates about the gas service restoration efforts.
We also would like to reiterate our message from earlier today (posted on www.pcvst.com) regarding today's storm, urging you to take precautions, stay indoors, and ensure supplies at home.
A few additional updates and reminders for you:
Heating Centers:
On Thursday, November 8, the ice rink tent will remain available as a
heating and charging station between 8am and 8pm; the Community Center
is available as a heating center for elderly residents from 8am until
8pm. Please let your elderly neighbors know.
Resident Check-Ins: Today, November 7th, we knocked on the doors of residents based on requests from concerned parties.
Security:
We remind you that Security is now headquartered at Oval Studio. In
case of emergency only, please call (347) 680-2212. For all other
inquiries, please continue to go to Resident Services at Oval Café or
call (888) 885-8490.
Resident Services:
Representatives from Resident Services will be available throughout the
week during extended hours, at Oval Café from 7:30am to 8pm and at Oval
Studio from 8pm to midnight. We are able to address emergency Work
Orders, such as toilet/drain stoppages and non-functioning refrigerators
and stoves. We will update you once we are able to process other Work
Order requests.
Garages:
Garages 1 and 6 did not sustain any damage and are open for business.
Garages 2, 4, and 5 are now open for damage assessment. Customers who
have not had access to their garages should assume their vehicles
suffered significant damage and act accordingly with their insurance
companies. As you prepare to have your vehicle towed, please note that
the tow trucks should be lower than 6'8", which is the height of the
garage gates.
A Message to Parents Enrolled at Manhattan Kids Club II:
As you may know, MKC II sustained significant damage due to the storm.
MKC II is working on clean-up of the site which is expected to be done
by the end of week. The space must be dried out and safe before repairs
can begin. MKC II reports that construction is currently scheduled to be
completed by the weekend before Thanksgiving with a school re-open date
of Monday, November 26th. MKC II encourages you to reach out to Bright Horizons (brighthorizons.com) and Children's Creative Learning Centers (cclc.com) for temporary child care; they have been supportive and welcoming.
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